Privacy Policy

Introduction

As the administrators of this website (hereinafter referred to as the “website”), we wish to inform you that CAN INSURANCE GROUP EE is committed to protecting and respecting your privacy and personal data by taking all necessary technical and organizational measures for this purpose.
This Privacy Policy applies to the services provided through our website www.caninsurancegroup.com and outlines the basis on which we will process the personal data we collect from you or that you provide to us.
We would like you to carefully read the following to be informed about our views and practices regarding the lawful processing of your personal data.
If you use this website, you automatically accept and consent to this Privacy Policy, as well as the Terms and Conditions of Use of the website, as posted on it.

What are personal data?

Personal data refers to information that identifies you directly or indirectly. “Indirectly” means “in combination with other information,” such as your name, postal address, email address, phone number, or a unique device identification number.

The information voluntarily provided by you, the users of our website, is used by CAN INSURANCE GROUP EE so that users can have direct and meaningful communication with our company, to provide answers to any questions they may ask us, and finally to process and execute their orders.

CAN INSURANCE GROUP EE does not distribute users’ or customers’ email addresses or any other information related to them to any other organization or partner not associated with it, except for direct collaborators involved in the processing of insurance contracts.

For the purposes of the General Data Protection Regulation (GDPR) and the broader legal framework surrounding Personal Data Protection, we inform you of the following:

Regarding the personal data of the visitors/users of our Website, the Data Controller is CAN INSURANCE GROUP EE.

For the personal data of visitors to our Website who submit a request for more information regarding our services, CAN INSURANCE GROUP EE will process their personal information/data as a data processor.

In case you submit an application to become a client of CAN INSURANCE GROUP EE, then the Data Protection and Security Policy applicable to our clients will apply to the lawful processing of your personal data/information.

Where the Privacy Policy applies

This Privacy Policy applies solely to this website and does not cover information collected through any other website or for the practices of companies we do not control.
This website may contain links to other websites. CAN INSURANCE GROUP EE is not responsible for the data protection practices of other websites, and we recommend that you be informed of the privacy policies of each website you visit.

Information/Data we collect

We collect and process some or all of the following types of information from you:

Information you provide directly to us:

CAN INSURANCE GROUP EE designed its website so that users can visit it without revealing their identity unless they wish to do so.
You are not required to provide information directly to us to view and browse this website.
However, when you use certain functions of the website, such as filling out any application/form, we may ask you to provide additional information.
The information you provide comes directly from you after completing the relevant contact form on our website, which includes only contact details (e.g., name, email address, postal address, phone number, and mobile number).
In addition to the above:

We may ask you for information when you report a problem with our website.
If you contact us, we may keep a record of that communication.
We may ask you to complete surveys or questionnaires, which we use for research/statistical purposes, although you are not obligated to answer them.
We may gather details about actions you perform on our website and details of your visits to our website, including traffic data, location data, weblogs, and other communication data, the website that referred you to our website, and the sources you access.

Information collected automatically during your visit and interaction with our website:

When you visit and interact with this website, certain information may be automatically collected, such as:

Your computer’s IP address
Your browser type
Your operating system type
The websites you visited immediately before and after your visit to our website
Your connection speed
Server connection information
Information collected through cookies, web beacons, and other similar technologies.

How we use the information we collect

When you provide information during your visit/use of our website, the legal basis for collecting and processing your necessary personal data is the implementation of the action or service you have requested.
Additionally, the information you provide during your visit/use of our website may be used for the following reasons:

To ensure that our content is presented in the most effective way for you and your computer.
To provide information about products or services that you request from us or that we believe may interest you in the future.
To fulfill our obligations arising from any contracts between our clients and our company.
To provide information about our services for marketing purposes.

Email communications

With your consent, we may use the information we collect to send you communication material via email, such as updates and promotional messages about our products and services.

Statistical analysis

To learn more about how our website is used, we may maintain and analyze the data we collect in aggregate form with the aim of improving the functionality and content of our website according to the needs of our visitors.

Compliance enforcement

We may use and disclose the information we collect to prevent illegal activities, enforce compliance with the Terms of Use of the website, and protect our rights and the rights of our visitors/users in any way necessary.

Sharing of information

We may disclose your personal data only to affiliated insurance companies following a lawful request, as well as to service providers affiliated with the company, both within and outside the EU, as part of the lawful operation of the insurance contract (e.g., insurance intermediaries, investigators, or adjusters, etc.) in accordance with the current Data Protection legislation.
We may disclose your personal data to third parties in the following cases:

In the event of the sale or purchase of any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we or substantially all of our assets are acquired by a third party, in which case personal data held by us concerning our customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply the Terms and Conditions of Use of our website.
In order to protect the rights, property, or safety of the website, our visitors/users, or any third party we interact with for the provision of the website’s services.

Transfer of information

Our company respects your privacy and shares visitor/user information only under certain circumstances.
We make information available to other companies, applications, or individuals in the circumstances mentioned below:

We may share aggregated information or information that does not directly identify you with third parties to help develop our website’s content and the services it provides.
We may use third-party service providers to provide services related to the website, such as maintenance, analytics, advertising, and marketing. These third parties will have access to the information only to perform these tasks on our behalf.
We may share information about you to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical integrity or other rights and interests of any person, violations of the Terms of Use of the website, or as required by law, as well as in other instances where we believe in good faith that the disclosure of information is necessary.
We may share information about you to respond to subpoenas, search warrants, court orders, legal proceedings, or other law enforcement measures from any competent authority, wherever it is located, as well as to assert and exercise our legal rights or defend against claims made against us.

Apart from the above cases, we may use the information we collect for any other purposes disclosed to you at the time of collection or with your consent. By using our website, you expressly consent to all of the above instances of information sharing.

Security of your personal data

We take all appropriate technical and organizational measures to secure and safeguard all personal data, including security measures to avoid accidental loss of personal data, as well as unauthorized access or use for the duration of your use of our services.
We limit access to your personal data only to those who have legitimate reasons and a real need to know.
Therefore, those who process your information do so only in an authorized manner and are subject to confidentiality obligations.
We have also established all necessary and lawful procedures to address any data security breaches.

Unfortunately, the transmission and flow of information over the Internet are not entirely secure, and while we will do our best to protect your personal data, we cannot guarantee the security of the data transmitted through the website.

Updating your personal data

If any changes occur concerning your personal information/data, you can update and add changes by contacting us at the contact information provided below.
If you wish to change/modify your personal data, we will try to update it within thirty (30) days from the provision of any new or updated personal data to ensure that the personal data we hold about you is as accurate and up to date as possible.

Retention of your personal data

The data we collect from you and process for the purpose of performing the action or service you requested is kept by our company, in accordance with the provisions of the applicable legal framework, for up to twenty (20) years from the termination of the insurance contract in any manner, and for up to five (5) years in the case of non-conclusion of the insurance contract. They are processed lawfully by our company’s personnel. By submitting your personal data, you accept the transfer, storage, or processing thereof.

How long we retain your personal data

We retain all personal data for as long as we are required by applicable Laws and Regulations.
Your personal data will be deleted in case you submit a written request for the deletion of your personal data.

What are your rights

According to the General Data Protection Regulation, which is already in force, as well as any subsequent relevant national or European legislation that may apply, you have several important rights without any charge.
You have the right to access, correct, modify, supplement, update, transfer, restrict, or even delete your personal data after contacting us at the email address dpo@caninsurancegroup.com.

According to applicable laws and regulations, you must send proof of identification along with your request, and you will receive a response within thirty (30) days from the receipt of your request.
Your rights include:

The right to access your personal data and certain other supplementary information you have voluntarily provided.
The right to request the deletion of your personal data, where feasible.
The right to request receipt of your personal data, which you have already provided to us, in a structured, commonly used, and machine-readable format, and the right to transfer this data to third parties in certain circumstances.
The right to object at any time to the processing of personal data concerning you in cases of direct marketing.
The right to object to decisions made by automated means that produce legal consequences and results for you or significantly affect you.
The right to object in certain cases to the continuation of the processing of your personal data, or otherwise the right to restrict the processing of your personal data in certain cases.
The right to claim compensation for any damages caused by the violation of personal data protection laws.

If you wish to exercise any of the above rights, please: Contact us using our detailed contact information provided below.

Confidentiality and Security

We limit access to your contact details only to employees or service providers whom we reasonably believe need to know this information to provide products or services to you or to perform their work. We have also adopted technical, physical, and administrative procedures that are appropriate to protect the information concerning you from loss, misuse, and alteration of your personal data.

Minors under 14 years old

We do not knowingly collect personal information from minors under 14 years old. If we become aware that we have collected any personal information from a minor under 14 without verifiable parental consent, we will delete the information from our database as soon as possible.
If you believe we may have collected information from a minor under 14 years old, please contact us at the email address dpo@caninsurancegroup.com.

IP Addresses and Cookies

We may collect information about your computer, including your IP address, operating system, and browser type, for system management, customer support, and the collection of aggregate information for internal purposes.
Additionally, we must inform you that our website may use cookies. Cookies are small information files that a website stores on your computer or mobile device when you visit it. In this way, the website remembers your actions and preferences for a certain period, so you don’t have to re-enter the information every time you visit.
Our cookies serve the following purposes:

To recognize and evaluate the number of our visitors as well as to identify how visitors navigate our website when using it. This helps us improve the functioning of our Website.
To identify and verify the user on various pages of our website when necessary.
To be able to retrieve a user’s stored data.

The data we send and that are associated with cookies (user-ID, advertising-ID) are automatically deleted after 14 months.

How to express complaints or concerns

The General Data Protection Regulation gives you the right to file a complaint with the Supervisory Authority, in this case in the member state of the European Union (or the European Economic Area) where you work, permanently reside, or in the geographical area where any breach of data protection laws may have occurred.
The supervisory authority in Greece is the Hellenic Data Protection Authority (HDPA), with whom you can communicate at the email address: contact@dpa.gr or by phone +30 210 6475600.

Changes to the Data Protection and Privacy Policy

Please note that we reserve the right to modify this Privacy Policy at any time, as we have the right to update it whenever we deem necessary to reflect any changes in our practices and services. After each modification to this Policy, the last update date will be provided at the end of the document.
In any case, by continuing to use our Services and our Website, you are considered to accept our Privacy Policy.

Questions/Contact

If you have any questions about our Data Protection Policy and Privacy Policy, please contact our Data Protection Department at the email address dpo@caninsurancegroup.com.

You can submit your requests for exercising your legal rights, as detailed above, to the email address dpo@caninsurancegroup.com.
Finally, we provide you with the details of our Data Protection Officer:

Data Protection Officer (DPO):

Full name: Myrto Hambaki
Address: 69 Nikitara str. Athens, 13231, Greece
Contact Email: dpo@caninsurancegroup.com